We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can initiate a return by contacting us at team@getgoodly.store or by using the self-return option in your account: https://account.getgoodly.store

Items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately at team@getgoodly.store if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days (usually 3 to 5 days). Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at team@getgoodly.store.

We offer international shipping to customers worldwide. To facilitate prompt delivery, we advise providing a phone number during the checkout process. This will prevent potential shipping delays. Shipping costs may apply to certain countries outside Europe.

Delivery times are estimates and may vary due to factors beyond our control, such as postal service delays or customs processing.

Typically takes 1-3 business days. Delivery times then vary depending on the shipping method chosen and the destination.

Once your order is processed and handed over to the postal service, a tracking number will be provided to you.

Providing a phone number helps ensure smooth and timely delivery by allowing delivery personnel to contact you if needed, and prevent delays.

We recommend contacting your local carrier for a free redelivery attempt. Also, you should monitor your tracking information closely.

The storage time varies, typically between 10 to 15 business days, but can sometimes extend up to 30 days. After this, the package will be returned to the delivery hub.

We're here to help! You can chat with us from the bottom-right corner of any getGoodly page. Or, you can reach our customer service through the Contact Us button below.

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